Escape Lounges - the facts

Our Escape Lounges have already won awards in the UK. And with an expected half a million guests in 2015 and an £11m turnover, they’re the perfect place for passengers to begin or continue their journey in style.

Here’s what you need to know:

The big idea

The big idea behind Escape is to give passengers the opportunity to relax, unwind, indulge or work in a peaceful and calming environment away from the hustle and bustle of the departure lounge. 

The brand 

The Escape brand is synonymous with the idea that passengers want to get away from busy departure lounges and head to somewhere they can relax or work in peace. The brand is strong enough to immediately reassure passengers that they will be looked after by well trained, knowledgeable and attentive staff. You can find out more from our UK site.

The offer

Escape Lounges cater for the needs and tastes of all leisure and business passengers, who want the kind of premium experience that’s usually only expected at major international airports. Escape Lounges have strong links to the regions they serve, and entry prices (or airline package deals) include standard alcoholic and soft drinks, hot beverages, light snacks and use of all facilities. Guests can also upgrade their experience by purchasing premium wines, spirits and cocktails, together with A La Carte meals tailored to the time of day, season, and region. Flight information screens are also visible from every seat, which helps passengers to make the most of their stay without fear of missing their flight.

The operation

The magic ingredient behind the success of our Escape Lounges is our staff. From Lounge agents to catering specialists, everyone works as part of one cohesive and fluid team with a clear focus on customer service and to working alongside the principles of first point resolution via the HAPPY code of conduct:

  • How may I help you? 
  • Allow guest to explain the issue 
  • Put it right 
  • Prevent it happening again 
  • Your actions save the day 

Lounges ROLES

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